FAQ

frequently asked questions


Can I order a custom?
To be fair to all, I am unable to dye anything other that whats on my regular update schedule or whats available in the dyed to order section. I consistently list in the shop at least once a month (unless yarn shows or holidays are near).

Oops! I purchased two separate orders because I missed a skein I just had to have, can you combine my orders?
Yes, please email me to let know and i can refund excess shipping

Do you offer ball winding services?
No, I dont offer this service at this time.

Im a designer, would you be willing to collaborate with me?
Of course! email me at yarnink@shaw.ca so we can discuss it.

Do you offer wholesale?
At this time I am unable to take on any more wholesale accounts.

Hey! I’m a podcaster/knitter/blogger, etc and I just LOVE your yarn. Would you be willing to donate yarn to me?
 I feel donating to podcasters etc is about building relationships, its about supporting each other and to be honest, I would love to donate to every single one of you, but heres the truth. I can’t. There are too many for myself to donate to all. I will not donate to anyone who emails asking for a donation, please be patient and the day may come where I reach out to you.

Shipping

Do you offer local pickup so I can save on shipping?
Yes, Send an email to arrange for pickup.

How will it be shipped out, what can I expect? 

For Canadian orders, your order will be shipped out via Canada Post with tracking. International orders will be shipped out via Canada post the quickest most affordable way with no insurance or tracking. If you would like both of those in your shipping method, please contact me to arrange it. For US orders, your order will be shipped out via Canada Post small packet air with no tracking or insurance, You can choose tracked packet to have insurance and tracking.

How long until I receive my order?
within Canada 2-7 business days (1-2 weeks)
To the U.S.A 4-10 business days (1-3 weeks)
International orders 6-10 business days (2-3 weeks)

Please note that all shipping times are estimates only based on Canada Post.  We have no control over Canada Post.  More info on shipping can be found here.

Can I return my yarn for a refund or exchange?

If you are not completely satisfied with your purchase, please contact us within 7 days of receiving the yarn. We offer exchanges on any items, the item must be returned in its original resell-able condition. You are responsible for any shipping costs and duties (if any) to return the item/s. No exchanges will be done until the yarn is received and reviewed to ensure its still in its original condition. 

What forms of payment do you accept?
I accept Credit cards and PayPal.

Is there customs fees for international shipments?
Import duties, taxes, and charges are not included in the item price or shipping cost. If there are any charges, they are the buyer's responsibility.

Etc

How do I care for my precious yarn I just received from you?
I always advocate the importance of hand washing your item. It not only protects the vibrancy of the dyed wool but it also helps to maintain the integrity of the wool. Fill a bowl or your sink with tepid water and always use a mild detergent meant for delicates. I highly recommend SOAK or even a mild baby shampoo, Then lay them flat to dry.

 

CANDLE FAQs

when lighting your candle for the first time, allow a melt pool form across the entire span of your candle, otherwise it won't burn properly the next time you light it.

trim your wicks to 1/4" before re-lighting. It helps to prevent smoke or uneven burning.

stop burning the candle when it only has about a 1/4" of wax left

If you want to reuse your candle boil some water and pour it into your container to melt all the wax, wait for it to cool down and you will have a cooled disk of wax for easier removal.

please do not leave candles burning unattended or for lengthy amounts of time. I find burning in 3-4 hour increments is best for the candles. Keep your candles away from anything that can catch fire or from hanging over top of your candle. keep candles away from children and pets